Service Delivery Manager

Algemene omschrijving

Bedrijfsprofiel: Service Delivery Manager
Service Delivery Manager for a global and highly dynamic international organisation in the Utrecht area.


Functieomschrijving: Service Delivery Manager

The Service Delivery Manager will manage a team of Service Delivery Managers within the business unit. Also end responsible for a set of local customers. This includes the dynamic planning, scheduling, measurement of services.
Indirectly the Service Delivery Manager is responsible for on-site and national personnel within a matrix organization, service excellence and excellent client satisfaction results. The Service Delivery Manager works closely together with service management and senior management and actively encourage, support and participate with other departments. On the financial side the Service Delivery Manager is responsible for budget, forecasting and cost control and also drives up the quality (availability and performance).

Functiecriteria: Service Delivery Manager

As a Service Delivery Manager you need at least more than 5 years of experience in an IT Service Delivery Management role. Besides that we are looking for a Service Delivery Manager with:

• Experience in significant client contact across all levels at senior management level within a technical environment (preferably within an outsourcing environment);
• Good understanding of the underpinning technologies in this environment, i.e. Unix, DBA and middleware and how they correlate;
• At least 1 year leadership/management experience is compulsory;
• Relevant information technology degree and or relevant tertiary degree/diploma is compulsory;
• Proven track record in client relations management is compulsory;
• Formal training in management disciplines will be an advantage;
• Ability to consolidate solutions and provide guidance in defining future strategies;
• Competent working knowledge of a very broad range of governances;
• Extensive technical knowledge of end to end ICT supply;
• Good knowledge of the Dutch, English and German language.

De aanbieding: Service Delivery Manager

Competitive salary and good benefits, for example:

• 29 holidays;
• Flexible working hours;
• Health insurance.

Copyright: Independent Recruiters

Gestelde eisen

Experience in significant client contact across all levels at senior management level within a technical environment (preferably within an outsourcing environment); Good understanding of the underpin

Uren

40

Salaris

Negotiable